There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. This is the easiest communication medium for several reasons. If no client support team member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always hit home. Besides, you can copy & paste large bits of information without needing to worry about printing mistakes, and in case a given issue needs more time to be solved or a number of replies must be exchanged, all the info will be in the very same place, so each party can always see the comments written by the other one. The drawback of using tickets to contact your hosting company is that they are usually separate from the web hosting platform, which suggests that if you need to provide info or to follow directions, you will have to use at least 2 different admin dashboards and this number may grow in case you want to administer a number of domain names. Also, many hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst browsing through your files or tweaking different account settings. The ticketing system is being closely monitored 24x7x365 by our customer service staff members and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to get support. In contrast to certain web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info in regards to any technical or billing problem. In addition, you can read a number of informational articles, which will help you deal with the commonest problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in one single place, so we have integrated a ticketing system into the in-house built Hepsia Control Panel, which is offered with each semi-dedicated server package. This will enable you to manage the communication with our client care staff together with your semi-dedicated server account, which goes to say that you will not have to remember an additional sign-in name for another admin interface. You’ll be able to send a new ticket or to check the status of an old one with no more than several clicks of the mouse while you are browsing the files within your account. Furthermore, you can look through older tickets using an intelligent search filter or check relevant knowledgebase articles, which provide solutions to commonly encountered difficulties. The built-in trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.