A live chat is one of the several methods of communication provided by some website hosting providers as part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is faster compared to a support ticket and it makes it much more unlikely to misunderstand or misspell anything in comparison to a phone call with a representative. In addition, when the problem that you have needs some time to be reviewed and dealt with, you are able to do something different meanwhile instead of just waiting, like you'd have to do if you call. You can also employ a live chat support service for free provided that you have world wide web access even when your web hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, we supply live chat support as well. You're able to contact us every single day, including weekends and holidays, and we can give you more details about the Linux cloud hosting packages that we supply if you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for strictly tech matters you will have to open a trouble ticket to the tech support team, since such matters need extra time to be taken care of, you may still get in touch with us on our live chat for some technical details. To give you an example, we can help you set up an email address in your email client or troubleshoot various problems, saving you plenty of time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so any time you have any kind of questions about our Linux semi-dedicated hosting packages, you can talk with our customer support team at any time regardless if you've already purchased an account or not. In general, the chat service is for billing, pre-sales and general questions and issues, but we will assist you with quite a lot of tech questions too. We will help you pick the best plan for your websites if you don't have an account yet, we can reply any billing questions or issues you could have or we can help you with setting up your new email address on your computer or smartphone - all of this will be done timely because our live chat service is online all day long, every day. Every time you require assistance, you are able to chat with an agent and save a lot of time.