If you’ve ever got any inquiries about your web hosting account or if you face a problem with your websites, you will have to contact the hosting company’s client support team. It may not make any difference how soon they’ll reply if you’ve got a question of a general nature, but a problem such as an ill-applied application update, for example, may lead to your website becoming broken or inaccessible on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be down. In case you offer services or goods online, any outage will affect your site in a disruptive way and you may lose existing or prospective visitors. A lot of hosting providers, mainly resellers, handle trouble tickets and e-mails within 24 hours, but in the online world this is much too long, since visitors will scarcely ever come back to a site that is not working correctly over prolonged periods.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting packages come bundled with a sixty-minute reply time guarantee, which goes to say that no matter what question or complication you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our client care team reps will be at your disposal 24-7, even on legal holidays and weekends, which goes to say that you will obtain immediate help whenever you need it. We realize how valuable time can be, so by the time we respond to your email or trouble ticket, we will have probed into the matter and, in case we haven’t worked out a solution, we will supply you with more info about what you need to do on your end, when the situation demands it. With our support service, you can be certain that there will be somebody to lend you a helping hand straight away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our amazingly fast support service. You’ll receive a reply to any trouble ticket submitted via the hosting Control Panel or email sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes substantially less time to examine and rectify a problem. We will provide you with more info in case the solution involves something that should be done on your end. If you get in touch with us during weekends or public holidays, the response time will be absolutely the same and because of the fact that our support staff is on duty 24 hours a day, you’ll receive swift help for virtually any billing, technical or general issue regardless of the hour.