There are lots of cloud hosting companies on the market today, still most of them are resellers that have restricted resources, especially when it comes to support. A good way to distinguish them is the option to reach the company by phone. The level of support that you will get via this way of communication varies based on the supplier - some offer experienced phone support, others offer basic and customer support only as some issues are more time-consuming and it is easier to be resolved through a ticket, especially if the situation needs to be escalated. Still, it is good to know that you could always contact your hosting supplier as there are countless small matters that can be taken care of effectively and in a very timely manner with a call, not mentioning that you'll be able to get additional information regarding the services even before you become a customer.

Phone Support in Cloud Hosting

All of our cloud hosting plans offer telephone support fourteen hrs per day even on official holidays, therefore if you do not have an account yet, you're able to give us a call and find out more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you will be able to contact the phone number which is closer to you. In case you are a current customer, we will assist you promptly with all of the general and billing issues as well as with various tech issues to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk with a live person and get things done immediately. Certainly, some matters cannot be taken care of on the phone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply feature live phone support for fourteen hours a day. If you're not sure which package is suitable for your websites, you'd like to learn more about the plan's specs or you need any other type of information about our services, you will be able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support agents will help you. If you already own an account, you can get in touch with us about general and sales issues, although we're often able to assist with a number of tech issues as well. For entirely technical issues you will have to employ our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if your trouble requires additional time to be dealt with or it has to be escalated to our system administrators.