24/7 Customer Support in Cloud Hosting
We supply 24/7 customer, billing and tech support for our Linux cloud hosting packages. Even if you aren't our client yet and you have some questions, we can assist you right away and provide the needed info, in order to give you the choice to make the best decision when you purchase a new website hosting account. We are available at any moment, including weekends and holidays, and we provide you with several options for communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers around the world, so you can call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The regular response time is around 15-20 min, so you can forget about waiting for days and nights to receive support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to get prompt assistance, especially when your website is not functioning properly for whatever reason. Our Linux semi-dedicated hosting packages feature 24/7 customer and technical support, which means that if anything happens, you can use plenty of ways to get in touch with us - phone line with multiple local numbers around the globe, live chat, emails and support tickets. The first two options are for pre-sales, billing and general matters, which means that in case you do not have an account yet, for example, you are able to find additional information regarding our services, or we will assist you with simpler tech matters. The other two options are for strictly technical problems or everything that's more time-consuming because it's quicker to follow the dialogue between you and our support team. The guaranteed maximum response time for them is just an hour, the typical one - 15-20 min, so you won't have to wait for a whole day so as to receive assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS
If you purchase a virtual private server from us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local phone numbers in the United States, the UK and Australia along with a live chat service. When you are an existing customer and you need help with some technical issue which requires longer time to investigate or resolve, you're able to open a ticket from your billing account or you can send an e-mail and we will handle the issue and send you a response within 1 hour. The response time is warranted 24/7, including holidays and weekends, but for most problems it takes no more than half an hour to get support. Our support service covers your VPS and all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
When you get a dedicated server through our company, you can contact us anytime using several channels and the maximum time that you will have to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we can assist you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a technical issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you would like to know more about our web hosting services before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the world. In the event that you'd like to receive help with third-party software that you can't deploy or operate effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.