Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
All your support requests will be responded to in maximum one hour after the trouble ticket or e–mail is received. If your case needs additional assistance from a server administrator, we’ll direct the ticket or the email to the person in charge, without delay and will leave a comment to inform you that more time will be required for reaching the best solution. Furthermore if you take advantage of the Administration Services package, all of the server management tasks included there will be completed whenever you specify.
A Premium–Quality Client Care Service
Our tech support team will be at your disposal 24x7x365 if you need assistance working with the Site Control Panel or with any of the apps that we install for your convenience on the dedicated hosting server. What is more if you need assistance tackling the day–to–day administration tasks on your dedicated server, you can have a look at our Administration Services package, that includes backup storage space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package is equipped with our free–of–cost Site Control Panel, which offers a fully detailed knowledgebase and a group of step–by–step video tutorials. Whenever you require help with the Site Control Panel, just click on the Videos or Help buttons located in the upper right corner.