Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section included in our Site Control Panel. It includes an exhaustive repository with commonly asked questions and detailed how–to articles written by our practiced help desk support staff.

  • Top quality support service

  • Educational Video Clips

  • If you prefer to see how a task is executed or how an issue is taken care of, instead of just reading about it, take a look at our collection of educational video tutorials. They address a variety of different topics and will help you swiftly find your way around our Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock tech support service and come with a 60–minute ticket response guarantee. Our trained support engineers will be available 24–7–365 and will sort out any issue that you may chance upon within maximum 1 hour after the trouble ticket submission. In the majority of cases, a reply will be provided to you within 20 minutes.