Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Each ticket you send to our client support Dept will be replied to in less than 60 minutes. All regular queries shall be resolved right away. Nevertheless, if the help inquiry you have sent requires the help of a capable admin technician, we will forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Qualified Technical Assist Service

  • We’ll be on line for you night and day to deliver advices and customer support and also to help you with any difficulty that you could run into when managing your virtual server. We will assist you with all pre–configured applications, such as your OS, server admin panel (based on the VPS type) and the Site Control Panel made entirely by our company.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Site Control Panel that is provided at no cost with your VPS gives an internal articles base. You will find a group of in–depth how–to tutorials and a variety of step by step video guides that present all the important web site managing jobs. You can get access to them by simply clicking the Help or Video control keys in the right side of each Control Panel section.